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Frequently Asked Questions


Q: What is Full-Spectrum CBD?

A: Full-spectrum CBD contains the entire spectrum of plant compounds and cannabinoids, including trace amounts of THC (0.3% or less)

Q: What is Broad-Spectrum CBD?

A: Broad-spectrum CBD features a comprehensive spectrum of plant compounds and cannabinoids, but THC has been removed.

Q: What is CBD Isolate?

A: This is the purest form of CBD available. All other plant compounds and cannabinoids, including THC, have been removed.

Q: What is CBD Cream?

A: CBD creams are usually made by infusing olive oil or coconut oil with concentrated CBD extracted from hemp plants. CBD creams are generally utilized by applying to specific areas to get a more localized effect. Many CBD creams also include other essential oils and moisturizers to expand their benefits beyond just CBD.

Q: Do your products contain THC?

A: Even if the product claims to be Broad-spectrum CBD, CBD Isolate, or THC-free, depending on the manufacturer's guidelines it may not be 100% THC-free. Products on this site contain 0.3% THC or less. Each product has a Certificate of Analysis (CoA) that documents the specific cannabinoids of the CBD and you can use the CoA to verify your purchase.

If you are unsure of how to read CoA's, check out our how-to here.

Q: Have your products been tested?

A: All products found on this website are third-party tested to ensure quality and safety. Each product has a Certificate of Analysis (CoA) that documents the specific cannabinoids of the CBD and you can use the CoA to verify your purchase.

Q: How can I learn more about CBD

A: Visit our CBD 101 Knowledge Base page for general CBD guides, FAQS, and news.

Q: What are the shipping costs and delivery windows?

A: Serenity Store offers free standard shipping on all orders. We send your orders through USPS First-Class shipping, via USPS Priority (if selected at checkout, free on orders over $100), or via USPS Priority Mail Express (if selected at checkout). If you place your order before 4 pm MST Monday through Friday, then we will dispatch your order the very same day.

We are based in Boulder, Colorado, so with USPS First-Class shipping, you can expect your order within 3–5 business days. With USPS Priority, you can expect it within 1–3 business days. If you choose USPS Priority Express, then you should receive your order in 1–2 business days. Please note that these shipping times are estimates and cannot be guaranteed. For more information click here.

Q: What are the state-by-state shipping restrictions?

A: Some states do not allow certain CBD products to be delivered. For a full list of state-by-state CBD regulations, please click here.

Q: What is the minimum age requirement to purchase from this website?

A: Serenity Store complies with all state laws and regulations. Some states have minimum age requirements that customers must meet in order to purchase CBD vape products. For all other states without restrictions, you must be 18 years or older to purchase CBD products from Serenity Store. Please click here for a list of state-by-state minimum age requirements.

Q: What does your packaging look like?

A: The packaging we use depends on your selected shipping option and order size. Generally, you will receive a generic first-class bubble envelope, Priority flat-rate envelope, or Priority flat-rate padded envelope.

Q: What is the return and refund policy?

A: We are happy to accept unopened products in the same conditions as when they were sold within 14 days of delivery. If you’d like to return products from your Serenity Store order, please email hello@serenitystore.com with your order number and the reason you are returning the item(s).

Refunded payments can only be administered to the original method of payment; you may not use one credit card to purchase an item and be refunded to another payment account.

Please include your order invoice with the return. For more information click here.

What is CBD?

CBD stands for cannabidiol (pronounced canna-bid-EYE-ol)- it is a non-psychoactive compound that can be extracted from the cannabis plant.

How long does CBD take to be effective?

The rate of absorption for CBD depends on a wide range of factors from the dosage, to your weight and metabolic rate, a well as the type of CBD product that you are using.

Can I return products from Serenity Store?

We are happy to accept unused and unopened products in the same conditions as when they were sold within 15 days of delivery. If you’d like to return products from your Serenity Store order, please ship them to:

2555 55th St
Suite 100
Boulder, CO 80301

Please include your order invoice with the return.
For more information please feel free to contact us at 
hello@serenitystore.com

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